Frequently Asked Questions (FAQ)
1. Orders & Shipping
🔹 How long does shipping take?
Shipping times vary depending on your location. Typically, orders are delivered within 5-12 business days. You’ll receive a tracking number once your order is shipped.
🔹 Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
🔹 How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package.
🔹 What if my order is delayed?
If your order is delayed beyond the estimated delivery time, please contact us at support@activetrk.com, and we’ll assist you.
2. Returns & Refunds
🔹 What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Items must be unused and in their original packaging.
🔹 How do I start a return?
To start a return, email us at support@activetrk.com with your order number and reason for the return. We’ll guide you through the process.
🔹 Who covers return shipping costs?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
🔹 How long does it take to receive a refund?
Once we receive your return and inspect the item, refunds are typically processed within 5-7 business days.
3. Payments & Security
🔹 What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and more.
🔹 Is my payment information secure?
Yes! We use SSL encryption and secure payment gateways to protect your information. Your payment details are never stored on our servers.
4. Product & Warranty
🔹 Are your products covered by a warranty?
Yes! Most of our products come with a 6-month warranty for manufacturer defects. Contact us if you experience any issues.
🔹 How do I know if a product is right for me?
Each product page includes detailed descriptions, specifications, and customer reviews to help you make an informed decision. If you need further assistance, reach out to us!
5. Other Questions
🔹 Can I cancel or modify my order after placing it?
We process orders quickly, but if you need to cancel or make changes, contact us within 12 hours of placing your order.
🔹 How can I contact customer support?
You can reach us anytime at support@activetrk.com. Our team is happy to help!
📩 Still have questions? Send us an email, and we’ll be glad to assist you!